If I mail anything of real value I surely have it insured. I've never had any real big issues with any of my buyers or shipments. She told me to do not issue a refund if it shows delivered, that I am not responsible. Huh? One time I called Ebay after a Buyer said he didn't receive item but it showed 'Delivered'. Some say you're not supposed to ship coins in a standard envelope, and some say you can. I am surprised at the conflicting info I've read on here. At any rate, I'll never know what happened. However, the insert was still wrapped in paper but coin missing and no damage to the insert. I also place the coin in a 2x2 insert and staple tightly so the coin cannot move, but leave enough room for the buyer to easily 'remove' it when he receives it. I usually leave the ends of the paper untaped, but folded, and placed snuggly to the edge of envelope to secure. The reason I say that is because the coin was wrapped in paper.

It seems logical but I don't think that's what happened. Not the service, the demographic of the customers being the problem. I am pleased and surprised to hear that you have had few problems with untracked lettermail shipping of coins. Try it, but without tracking and given that the envelope did make it to the buyer, the USPS is likely to blame poor packaging. I'm not a numismatist, but consider taping coins, with their holders to a larger piece of cardboard and/or using a bubble envelope which is harder to tear.Īny insurance would be from USPS on your shipment. Use this as an opportunity to up your packaging. You can demand that the Not As Described item (in this case the empty damaged envelope) be returned before refunding, even if you have a No Returns policy. If the buyer contacts eBay, you will be told to refund him,since he did not receive what he ordered. You believe the a rough ride on a conveyor belt. The envelope was delivered, with taped up damage, but the coin missing. You shipped it in an envelope, which is your normal practice. Email: Chat: select the chat button on You sold an item.You can check the status of existing claims here: Screenshot of buyer’s complaint message or dispute details regarding the lost or damaged itemĬlaims must be filed no later than 90 days from the date the shipping label was created.Enter the following additional information: Enter the claim information and your PayPal email address.ģ.

Tell us what happened - was your item damaged, or was your shipment lost?Ģ. To file a claim, select the button below and add the following information to the form:ġ. You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item's sold price. If you believe your shipment was lost in shipping, you must wait 30 days to file a claim. So far no empty envelopes, except when the courier I was using in the UK was ripping them open to steal the tokens.Įach eBay standard envelope shipment includes a $20 shipping protection plan on single item orders, and up to $50 on combined orders, to help in case of lost or damaged items. I like to be sure my stuff arrives, so I use a bubble mailer that's lined with plastic, tape the flap shut, and put the labelope on front so it covers the ends of the tape, making it hard to pry that off and get in without much effort. I have numerous buyers tell me that Joe Blow will ship their coin for $1 shipping with ESE. Technically you can send a coin by ESE if you package it right. The key points here is a positive feedback and repeat buyers if you intend to sell coins present and the future.ĮSE has $20 insurance through eBay, there's a link to file a claim, but I never have because not all situations are eligible to claim (such as no scan in transit = no insurance). I am curious who insured the standard envelope? Was this certified through USPS? Envelope would have to be larger than a standard envelope. But buyer needs to open a case first before the refund.which you should let the buyer know what to do. Buyer should open a case as item not received and just refund them.

This coin went somewhere where they caught it.

Ebay standard envelope for coins